Refund policy

We keep our policy clear and fair so you feel confident ordering from the official European supplier of hidden compartment furniture. This page explains exactly when you can return, how to prepare a return, and when you receive your refund. If anything is unclear, email info@secreturefurniture.eu and we will help you fast.

1. Your right to return

  • You can register a return within 14 days from the day you receive your order.

  • After registering, send the parcel back within the next 14 days.

  • Refunds are made to the original payment method.

We refund the item price and the standard outbound shipping fee where required by EU law. Paid upgrades for express shipping are not refundable.

2. Conditions for a valid return

We accept returns that arrive clean, complete and carefully packed. We inspect and refurbish each returned product so it can safely go to a new customer. If the item arrives in a condition that reduces its value, we may deduct a reasonable amount for the loss in value as allowed by EU consumer law.

A. Unopened boxes

  • Box and inner packaging intact and undamaged

  • All labels, manuals and accessories present

Result
Full refund once received and checked.

B. Opened boxes

Opened is allowed, but the item must be returned as new.

  • All parts and accessories present

    • NFC lock, cables, screws, adhesive strips, manuals, free gifts

  • No installation damage

    • No drill holes, no adhesive residue, no scratches, no dents

  • Original inner packaging included and arranged as delivered

  • Clean surfaces, no odors, no markings

Result
Full refund if condition is as new.
If there is minor wear or missing packaging, we deduct an amount that reflects the loss in value.

C. Installed or used items

If the item has been installed or used beyond normal inspection, the return may be refused or a significant deduction may apply. Examples

  • Adhesive applied or removed

  • Holes drilled or brackets fixed to walls

  • Scratches, chips, moisture damage

  • Electronics paired, altered firmware, or protective films removed

Result
We assess case by case. If the item cannot be sold as new, a deduction for loss in value will apply or the return may be refused.

D. Electronic components and locks

  • NFC smart locks must be complete with all accessories and packaging.

  • If there is a defect, this is handled under warranty rather than change-of-mind return. We will repair or replace.

E. Free gifts and bundles

Free gifts must be returned with the main product. If a gift is not returned, we deduct the retail value of the gift from the refund.

3. Items that cannot be returned

  • Custom or made to measure items agreed at purchase

  • Gift cards

  • Clearance items marked final sale

  • Products with heavy signs of use or missing major parts

This does not affect your legal rights if the item is faulty.

4. How to start a return

  1. Email info@secreturefurniture.eu with subject Return Request and include

    • Order number

    • Reason for return

    • Clear photos of the item, inner packaging and outer box

  2. We will reply with your RMA number and the return address.

  3. Pack the product carefully in the original packaging with all parts.

  4. Use tracked and insured shipping. Keep the receipt and tracking link.

  5. Email the tracking link to us so we can monitor the parcel.

Tip: place the RMA number inside the box and on the label to speed up processing.

5. Refund timing

  • Once delivered to our facility, inspection usually takes two to five business days.

  • After approval we issue the refund immediately. Your bank or payment provider may take a few business days to complete the transfer.

6. Damaged or incorrect items on arrival

If you receive a damaged or wrong item, we will make it right.

  • Contact info@secreturefurniture.eu within forty eight hours of delivery

  • Attach photos of the outer box, shipping label, inner packaging and the item

  • Keep all packaging until the case is resolved

We will arrange a replacement or refund according to your preference.

7. Lost parcels and delivery problems

If tracking stops moving for several days or the parcel is marked delivered but you did not receive it, contact us. We will open an investigation with the carrier. If the parcel is confirmed lost, we will reship or refund you.

8. Exchanges

If you want a different color or size, the fastest route is

  1. Return the original item for a refund

  2. Place a new order for the desired variant

9. Wholesale and business customers

For wholesale or bulk orders we apply tailored return terms. Contact info@secreturefurniture.eu with subject Wholesale for details. EU VAT registered businesses can request VAT reverse charge where applicable.

10. Quality promise

Every returned item is inspected and carefully re packed. Only products that meet our strict quality standards are returned to stock for a new customer. Items that are damaged or incomplete are repaired, refurbished or recycled. This protects our quality and your confidence in Secreture as the official European supplier of hidden compartment furniture.

Need help

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